FAQ's

Response to the Coronavirus (Covid-19) Pandemic

Dear friends, partners, guests,

Here we share detailed information on the ever changing COVID-19 protocols in Belize.

ACHIEVING GOLD STANDARD CERTIFICATION
We achieved the Belize Tourism Board’s Gold Standard Certification (a stringent program focused on enhancing hotel and restaurant cleaning, health, and safety standards as well as operating procedures to ensure safe traveling with minimal impact to the guest experience.

BELIZE ARRIVAL PROTOCOLS
(updated July 2022)

Latest information on all protocol requirements, which are subject to change, is found here on the Belize Tourism Board's official website. 

As of July 12, 2022, travelers to Belize are no longer required to show proof of vaccination for entry into Belize's airport, land borders or sea ports.

Unvaccinated travelers are no longer required to show proof of a negative PCR or Antigen Rapid test upon arrival

Additionally, purchase of the Belize Travel Health Insurance is no longer mandatory; instead it is optional and encouraged. The cost is $18 USD per traveler (adults, infants, and children). This is additional to any individual travel insurance purchased. The insurance provides helpful coverage for both medical and non-medical (lodging) costs should a traveler test positive for COVID while in Belize. If you wish to purchase this insurance, it is available online at www.belizetravelinsurance.com & www.belizevisitorinsurance.com, as well as upon arrival at the BZE International airport, and land borders. 

Departure

If you are flying to/ through a destination that requires a pre-departure negative COVID-19 test, we can help. Our concierge teams at the hideaways can arrange for on-site COVID-19 (Rapid Antigen) test, at a cost of US$60 per person at Turtle Inn, and US$75 per person at Blancaneaux. Prices are subject to change. 

Please do not hesitate to email our front desk colleagues with any further questions to arrange for your testing. We'll be back to you within 24 hours of your email.  

Please be safe and be well.

Can I add nights to your standard packages?

Yes, extra nights may be added to any standard package including extensions to another one of our luxury hideaways. Please contact us directly for rates and availability.

Can I book tours or activities in advance?

Yes, tours and activities can be booked and paid for in advance. Please contact us directly for more information on pre-booking tours and activities.

Can I book massages or spa treatments in advance?

For scheduling reasons, massages and spa treatments are best arranged with the concierge upon arrival.

Can we have our wedding at Blancaneaux Lodge?

We no longer host weddings at our hideaways. Feel free contact our staff for recommendations on alternate locations nearby.

Which airlines serve Belize?

American Airlines, Continental Airlines, Delta, United Airlines, US Airways, Avianca (formerly known as TACA), and Southwest Airlines all fly into Belize. Additionally, Belizean carrier Tropic Air serves Belize from Flores, Guatemala City, San Pedro Sula, and Cancun.

Are children welcome at Blancaneaux Lodge

Yes, children are welcome at Blancaneaux Lodge. In fact, our two-bedroom, two-bathroom villas at Blancaneaux Lodge were designed with families in mind. Our restaurants offer children’s menus and we have a wide range of fun and educational tours and activities for children.

Are connecting rooms available for families?

Although we do not have rooms with interconnecting doors we do have two-bedroom, two-bathroom villas and family cabañas at Blancaneaux Lodge.

Do you accept small groups or extended families gatherings?

Yes, we do accept extended family gatherings, however, we do not accept bookings for larger groups. Policies may vary depending on the time of the year. Please inquire for more information.

Is there internet access at Blancaneaux Lodge?

Yes, Blancaneaux Lodge offers complimentary wireless Internet access. Wi-Fi hot spots are located close to the reception and bar areas with some access available in the adjacent accommodations. For those traveling without a laptop, we have a desktop computer available in our reception area. Certain charges and restrictions may apply.

Do you accept credit cards or traveler’s checks?

Yes, we accept VISA and MasterCard credit cards. U.S. Traveler’s checks and U.S. dollars are also accepted.

Is any equipment offered for walking tours and treks?

We offer telescopic walking poles at Blancaneaux Lodge. We advise guests to bring lightweight walking boots, long trousers, and long-sleeved shirts made with breathable fabrics. A broad-brimmed hat and polarized sunglasses are also advised. Guests should bring their own personal water bottle for trekking.

Is there air conditioning at the hideaways?

There is no air conditioning at Blancaneaux Lodge or Turtle Inn; however there are ceiling fans in all accommodations and public areas. Additional floor fans can be provided for your room. All casitas at La Lancha are air-conditioned.

Is breakfast included in the room rate?

A continental breakfast of coffee, juice, pastries, bread, and fruit is included in the room rate. Selections from our a la carte breakfast menus are available for an extra charge.

Are there any benefits to booking nights at multiple hideaways?

Discounts may be available seasonally for those that book multiple hideaways within one itinerary. Please contact our vacation planning office.

What kind of vehicles are used for transfers and tours?

We use a mixture of vehicles, although our standard vehicles for transfers are small air-conditioned cars. We also have four-wheel drive vehicles for our more exploratory tours.

Are transfers and tours private or public?

Tours are generally public allowing us to offer tours at a value. Private tours are available by request, and a surcharge may apply. Transfers are normally quoted on a private basis for 1 to 4 persons.

After I land at the Belize International Airport, how do I get to the properties?

Our Vacation Planners Office can help with all local transfer arrangements. We book ground transfers, domestic flights, private charters and helicopter rides. Contact info@thefamilycoppolahideaways.com for assistance.