FAQ's

Can I add nights to your standard packages?

Yes, extra nights can be added to any standard package including extensions to another Family Coppola Hideaway. Please Contact Us directly for rates and availability.

Can I book tours or activities in advance?

Yes, tours and activities can be booked and paid for in advance. Please Contact Us directly for more information on pre-booking tours and Guatemala hideaway activities.

Which airlines serve Guatemala?

American Airlines, Copa Airlines, Delta, Avianca (formerly known as TACA), Iberia, Spirit, United Airlines, Volaris, and Aeromexico fly into La Aurora International Airport in Guatemala City. Connecting flights on local airlines would have to be arranged to arrive at Mundo Maya Airport.

Are children welcome at La Lancha?

Yes, children are welcome at La Lancha as well as Turtle Inn and Blancaneaux Lodge.

Are connecting rooms available for families?

Although we do not have rooms with interconnecting doors, we do have adjoining casitas at La Lancha.

Do you accept small groups or extended family gatherings?

Yes, we do accept extended family gatherings, however, we do not accept bookings for larger groups. Policies may vary depending on the time of the year. Please inquire for more information.

Is there Internet access at La Lancha?

Yes, all of our hideaways have complimentary wireless Internet access. Wi-Fi hot spots are located close to the reception and bar areas with some access available in the adjacent accommodations. Charges for use vary per location. Certain restrictions may apply.

Do you accept credit cards or traveler’s checks?

Yes, we accept VISA, MasterCard, and AMEX credit cards. U.S. traveler’s checks and U.S. dollars are also accepted. Dollar bills should be clean, undamaged and unmarked. 

Is there air conditioning at La Lancha?

Yes, all casitas and suites at La Lancha are air-conditioned.

There is air-conditioning in 1/3 of the dwellings at Turtle Inn (contact our vacation planning office to make those selections) and there are very effective haiku ceiling fans in all accommodations. Additional floor fans can be provided for your room. 

The dwellings at Blancaneaux are not air-conditioned but do have haiku fans and the location/elevation means typically cooler evenings. 

Is breakfast included in the room rate?

A continental breakfast of coffee, juice, pastries, bread, conserve, and fruit is included in the room rate. Selections from our a la carte breakfast menus are available for an extra charge.

Are there any benefits to booking nights at multiple hideaways?

Yes, please ask what special offers may be available when you contact our vacation planning office.

What kinds of vehicles are used for transfers and tours?

We use a mixture of vehicles, although our standard vehicles for transfers are small air-conditioned cars. We also have four-wheel drive vehicles for our more exploratory tours.

Are transfers and tours private or public?

Tours are generally public allowing us to offer tours at a value. Private tours are available by request, and a surcharge may apply. Transfers are normally quoted on a private basis for one to four people.

Can I get something to eat in my room when I arrive, maybe a cold platter, sandwiches, or just a snack?

We have cold platters available 24 hours a day.