FAQ's

Response to the Coronavirus (Covid-19) Pandemic

Dear friends, partners, guests,

As the worldwide crisis caused by the Coronavirus (Covid-19) pandemic continues to unfold, we face the reality that at the moment, people all over the world cannot travel as they used to and we take this matter seriously to protect our guests and our staff.

With the restriction of travel to Guatemala to slow the spread of Covid-19, we made the difficult decision to close the La Lancha from now thru the month of June.

Hopefully the suspension of travel into Guatemala will be effective in keeping the cases of Covid-19 to a minimum.

We know this unavoidable closure may impact travel you had planned and if we’ve not connected with you directly yet, please know that our vacation planners can be reached at info@thefamilycoppolahideaways.com to assist you in rescheduling your trip or answer any questions you may have.

As we take this pause, which we hope is brief, we will collaborate as a group of hospitality minded individuals and work in concert with our colleagues to refine our offerings. If you have stayed with us before or are a partner we’ve worked with in the past, you have come to know our reputation in delivering genuine, authentic and memorable guest experiences. When we reopen, we will do so with a commitment to create even more memorable and heartfelt hospitality experiences for our guests. 

We will keep this page updated with any new information as it develops. 

Please be safe and be well.

 

Can I add nights to your standard packages?

Yes, extra nights can be added to any standard package including extensions to another Family Coppola Hideaway. Please Contact Us directly for rates and availability.

Can I book tours or activities in advance?

Yes, tours and activities can be booked and paid for in advance. Please Contact Us directly for more information on pre-booking tours and Guatemala hideaway activities.

Which airlines serve Guatemala?

American Airlines, Copa Airlines, Delta, and Avianca (formerly known as TACA) fly into La Aurora International Airport in Guatemala City. Connecting flights on local airlines would have to be arranged to arrive at Mundo Maya Airport.

Are children welcome at La Lancha?

Yes, children are welcome at La Lancha as well as Turtle Inn and Blancaneaux Lodge.

Are connecting rooms available for families?

Although we do not have rooms with interconnecting doors, we do have adjoining casitas at La Lancha.

Do you accept small groups or extended family gatherings?

Yes, we do accept extended family gatherings, however, we do not accept bookings for larger groups. Policies may vary depending on the time of the year. Please inquire for more information.

Is there Internet access at La Lancha?

Yes, all of our hideaways have complimentary wireless Internet access. Wi-Fi hot spots are located close to the reception and bar areas with some access available in the adjacent accommodations. Charges for use vary per location. Certain restrictions may apply.

Do you accept credit cards or traveler’s checks?

Yes, we accept VISA, MasterCard, and American Express credit cards. U.S. traveler’s checks and U.S. dollars are also accepted.

Is there air conditioning at La Lancha?

Yes, all casitas at La Lancha are air-conditioned.

Is breakfast included in the room rate?

A continental breakfast of coffee, juice, pastries, bread, conserve, and fruit is included in the room rate. Selections from our a la carte breakfast menus are available for an extra charge.

Are there any benefits to booking nights at multiple hideaways?

Yes, please ask what special offers may be available when you contact our vacation planning office.

What kinds of vehicles are used for transfers and tours?

We use a mixture of vehicles, although our standard vehicles for transfers are small air-conditioned cars. We also have four-wheel drive vehicles for our more exploratory tours.

Are transfers and tours private or public?

Tours are generally public allowing us to offer tours at a value. Private tours are available by request, and a surcharge may apply. Transfers are normally quoted on a private basis for one to four people.

Can I get something to eat in my room when I arrive, maybe a cold platter, sandwiches, or just a snack?

We have cold platters available 24 hours a day.