FAQ's

Response to the Coronavirus (Covid-19) Pandemic

Dear friends, partners, guests,

As the worldwide crisis caused by the Coronavirus (Covid-19) pandemic continues to unfold, we face the reality that at the moment, people all over the world cannot travel as they used to and we take this matter seriously to protect our guests and our staff.

With the restriction of travel to Belize to slow the spread of Covid-19, we made the difficult decision to close the Turtle Inn from now thru the month of June.

Hopefully the suspension of travel into Belize will be effective in keeping the cases of Covid-19 to a minimum.

We know this unavoidable closure may impact travel you had planned and if we’ve not connected with you directly yet, please know that our vacation planners can be reached at info@thefamilycoppolahideaways.com to assist you in rescheduling your trip or answer any questions you may have.

As we take this pause, which we hope is brief, we will collaborate as a group of hospitality minded individuals and work in concert with our colleagues to refine our offerings. If you have stayed with us before or are a partner we’ve worked with in the past, you have come to know our reputation in delivering genuine, authentic and memorable guest experiences. When we reopen, we will do so with a commitment to create even more memorable and heartfelt hospitality experiences for our guests. 

We will keep this page updated with any new information as it develops. 

Please be safe and be well.

 

Can I add nights to your standard packages?

Yes, extra nights can be added to any standard package including extensions to another Family Coppola Hideaway. Please contact us directly for rates and availability.

Can I book tours or activities in advance?

Yes, tours and activities can be booked and paid for in advance. Please contact us directly for more information on pre-booking tours and activities.

Can I book massages or spa treatments in advance?

For scheduling reasons, massages and spa treatments are best arranged with the concierge upon arrival.

Can we have our wedding at one of the hideaways?

We limit the wedding options at our hideaway in order to preserve the experience of our other leisure guests. If you are interested in buying out the entire hideaway for a wedding experience please contact info@thefamilycoppolahideaways.com with your request.

Which airlines serve Belize?

American Airlines, Continental Airlines, Delta, US Airways, United Airlines, Southwest Airlines, Copa Air and Avianca (formerly known as TACA) all fly into Belize. Additionally, Belizean carrier Tropic Air and Maya air serves Belize to and from Flores, Guatemala City, San Pedro Sula, and Cancun.

Are pets welcome at Turtle Inn?

Yes pets are welcome at Turtle Inn, notification is required and an additional cleaning fee may be added.

Are children welcome at Turtle Inn?

Yes, families are welcome at Turtle Inn. In fact, our two-bedroom, two-bathroom villas, our Family Pavilion, Lagoon Bungalow, Starfish Cottage, and Beach House were designed with families in mind. Our restaurants offer children’s menus and we have a wide range of fun and educational tours and activities for children. We even have a kid’s gelato bar.

Are connecting rooms available for families?

Although we do not have rooms with interconnecting doors, we do have two-bedroom, two-bathroom villas, and family cabanas at both of our Belize hideaways. It is also possible to have adjoining casitas at La Lancha.

Do you accept small groups or extended family gatherings?

Yes, we do accept extended family gatherings; however, we do not accept bookings for larger groups. Policies may vary depending on the time of the year. Please inquire for more information.

Is there Internet access at Turtle Inn?

Yes, all of our hideaways have complimentary wireless Internet access. Wi-Fi hot spots are located close to the reception and bar areas. For those traveling without a laptop, we have a desktop computer available for use in our reception area at our Belize Hideaways (Blancaneaux Lodge and Turtle Inn). Charges for use vary per location. Certain restrictions may apply.

Do you accept credit cards or Traveler’s Checks?

Yes, we accept VISA, MasterCard, and American Express credit cards. U.S. Traveler’s Checks and U.S. Dollars are also accepted

Is any equipment offered for walking tours and treks?

We offer telescopic walking poles at Blancaneaux Lodge. We advise guests to bring lightweight walking boots, long trousers, and long-sleeved shirts made with breathable fabrics. A broad brimmed hat and polarized sunglasses are also advised. Guests should bring their own personal water bottle for trekking.

Is there air conditioning at Turtle Inn?

There is no air conditioning at Blancaneaux Lodge or Turtle Inn; however there are ceiling fans in all accommodations and public areas. Additional floor fans can be provided for your room. All casitas at La Lancha are air-conditioned.

Is breakfast included in the room rate?

A continental breakfast of coffee, juice, pastries, bread, conserve, and fruit is included in the room rate. Selections from our a la carte breakfast menus are available for an extra charge.

Are there any benefits to booking nights at multiple hideaways?

Yes. Please email info@thefamilycoppolahideaways.com to discover rewards and discounts for booking two or more of our hideaways in the same trip.

What kinds of vehicles are used for transfers and tours?

We use a mixture of vehicles although our standard vehicles for transfers are small air-conditioned cars. We also have four-wheel drive vehicles for our more exploratory tours.

Are tours private or public?

Tours are generally public allowing us to offer tours at a value. Private tours are available by request, and a surcharge may apply.

How can I do something for the local community?

We are proud members of Pack for a Purpose, an initiative that allows travelers like you to make a lasting impact in the community at your travel destination.

After I land at the Belize International Airport, how do I get to the properties?

Our Vacation Planners Office can help with all local transfer arrangements. We book ground transfers, domestic flights, private charters and helicopter rides. Contact info@thefamilycoppolahideaways.com for assistance.