FAQ's

Can I add nights to your standard packages?

Yes, extra nights can be added to any standard package including extensions to another Family Coppola Hideaway. Please contact us directly for rates and availability.

Can I book tours or activities in advance?

Yes, tours and activities can be booked and paid for in advance. Please contact us directly for more information on pre-booking tours and activities.

Can I book massages or spa treatments in advance?

For scheduling reasons, massages and spa treatments are best arranged with the concierge upon arrival.

How can I do something for the local community?

Your stay automatically supports hand selected local charities and non-governmental organizations as a 5% Belize community fund fee is added to your daily room rate. More details on the deserving charities we partner with and donate all net fee funds to annually can be found HERE.

If you would like to do more during your time in Belize, you may bring items for Pack for a Purpose and/or arrange a hands-on work while staying with us by contacting our concierge department.

Can we have our wedding at one of the hideaways?

We limit the wedding options at our hideaway in order to preserve the experience of our other leisure guests. If you are interested in buying out the entire hideaway for a wedding experience please contact info@thefamilycoppolahideaways.com with your request.

Which airlines serve Belize?

American Airlines, Continental Airlines, Delta, US Airways, United Airlines, Southwest Airlines, Copa Air and Avianca (formerly known as TACA) all fly into Belize. Additionally, Belizean carrier Tropic Air and Maya air serves Belize to and from Flores, Guatemala City, San Pedro Sula, and Cancun.

Are pets welcome at Turtle Inn?

Yes pets are welcome at Turtle Inn, notification is required and an additional cleaning fee may be added.

Are children welcome at Turtle Inn?

Yes, families are welcome at Turtle Inn. In fact, our two-bedroom, two-bathroom villas, our Family Pavilion, Lagoon Bungalow, Starfish Cottage, and Beach House were designed with families in mind. Our restaurants offer children’s menus and we have a wide range of fun and educational tours and activities for children. We even have a kid’s gelato bar.

Are connecting rooms available for families?

Although we do not have rooms with interconnecting doors, we do have two-bedroom, two-bathroom villas, and family cabanas at both of our Belize hideaways. It is also possible to have adjoining casitas at La Lancha.

Do you accept small groups or extended family gatherings?

Yes, we do accept extended family gatherings; however, we do not accept bookings for larger groups. Policies may vary depending on the time of the year. Please inquire for more information.

Is there Internet access at Turtle Inn?

Yes, all of our hideaways have complimentary wireless Internet access. Wi-Fi hot spots are located close to the reception and bar areas. For those traveling without a laptop, we have a desktop computer available for use in our reception area at our Belize Hideaways (Blancaneaux Lodge and Turtle Inn). Charges for use vary per location. Certain restrictions may apply.

Do you accept credit cards or Traveler’s Checks?

Yes, we accept VISA, MasterCard, and AMEX credit cards. U.S. Traveler’s Checks and U.S. Dollars are also accepted. Dollar bills should be clean, undamaged, and unmarked. 

Is any equipment offered for walking tours and treks?

We offer telescopic walking poles at Blancaneaux Lodge. We advise guests to bring lightweight walking boots, long trousers, and long-sleeved shirts made with breathable fabrics. A broad brimmed hat and polarized sunglasses are also advised. Guests should bring their own personal water bottle for trekking.

Is there air conditioning at Turtle Inn?

There is air-conditioning in 1/3 of the dwellings at Turtle Inn, (contact our vacation planning office to make those selections), and there are very effective haiku ceiling fans in all accommodations. Additional floor fans can be provided for your room.

All casitas and suites at La Lancha are air-conditioned.

The dwellings at Blancaneaux Lodge are not air-conditioned, but do have haiku fans and the location/elevation means typically cooler evenings. 

Is breakfast included in the room rate?

A continental breakfast of coffee, juice, pastries, bread, conserve, and fruit is included in the room rate. Selections from our a la carte breakfast menus are available for an extra charge.

Are there any benefits to booking nights at multiple hideaways?

Yes. Please email info@thefamilycoppolahideaways.com to discover rewards and discounts for booking two or more of our hideaways in the same trip.

What kinds of vehicles are used for transfers and tours?

We use a mixture of vehicles although our standard vehicles for transfers are small air-conditioned cars. We also have four-wheel drive vehicles for our more exploratory tours.

Are tours private or public?

Tours are generally public allowing us to offer tours at a value. Private tours are available by request, and a surcharge may apply.

After I land at the Belize International Airport, how do I get to the properties?

Our Vacation Planners Office can help with all local transfer arrangements. We book ground transfers, domestic flights, private charters and helicopter rides. Contact info@thefamilycoppolahideaways.com for assistance.